Frequently Asked Questions

Why aren't new folders being replicated during my backup job all of the sudden?
Last Updated 5 months ago

Users began seeing the problem on Windows 10 after the Creators Update to version 1703 was released in April of 2017.

Solution

Work-Around

Reconfigure your jobs to access your Source Folders and Destination Folders by their Long UNC path names, such as \\?\C:\File , instead only drive letter path names (called Local File System paths) .

Example

I changed my Source Folder from this
C:\Users\joe\Documents\
Into this
\\?\C:\Users\joe\Documents\
image
The only difference between my original Source Folder name and the changed one is the additional four characters appearing just before the drive letter, the: \\?\
  • The \\?\ part comes first, then your drive letter, a colon, a backslash, and the rest of your folder name
To address my Destination Folder, I added \\?\ before the Y:\Backups\Test\Users\Joe\Documents
  • Your Destination Folder might not be on drive Y: like mine -- perhaps yours is on D: or E:


Microsoft Windows uses the following types of paths (Wikipedia.org)
  • local file system (LFS), such as
  • uniform naming convention (UNC), such as \\Server\Volume\File or /[\Directory name] (at least in Windows 7 and later)
  • long UNC or UNCW, such as \\?\C:\File or \\?\UNC\Server\Volume\File

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