Frequently Asked Question

Why does Directory Printer crash before opening its main window?
Last Updated 4 months ago

Symptom

When you click on Directory Printer from the Karen's Power Tools group on your Windows Start Menu, the splash box pops up for a few moments then disappears. 

image
What's what?

Directory Printer might spit out a clue of an error message before the window closes.   To see such a message, one needs to launch a Windows program like Directory Printer from a command prompt.

How to launch Directory Printer from a command prompt

  1. Open the "Command Prompt" app. 
    1. Depress and release the Windows Key on your keyboard (the Start Menu will appear); then begin typing
      command prompt
      image

    2. When you see Command Prompt app appear in the results, click it or its Open link:

      image

  2. Select the C: drive if it's not already the current drive:

    image (already on C drive so didn't need C: command)
  3. Change to the program folder for Directory Printer. 
    1. If you're using a 64-bit version of Windows then the command is:
      cd "\Program Files (x86)\Karen's Power Tools\DirPrn"
    2. If you're using a 32-bit version of Windows, then the command is:
      cd "\Program Files\Karen's Power Tools\DirPrn"
  4. Run the Directory Printer executable program:
    dirprn.exe

On my machine, Directory Printer opens normally.  The Command Prompt app doesn't show any error message after dirprn.exe was launched:

image


On your machine, do you see an error message?

Does it say that some .OCX file wasn't registered?   

Here's a KB article about registering an OCX file:

MSCOMCTL.OCX or one of its dependents not correctly registered


I hope this helps.   Please send questions to support@karenware.com or reply to a ticket you already have open.  Your question or success will help me write this article.  Thanks.  Joe

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