Frequently Asked Question

The setup program for another application starts when I run a Karen's Power Tool
Last Updated 2 years ago

This happens because of the setup of another program didn't clean itself up before finishing. When Directory Printer or another Power Tool begins, it asks Windows if the required components have been upgraded to the minimum required version. At that point, if there's an unfinished or broken installation hanging in the queue, the Windows Installer asks you to find the original installer for that application so that it can close out the remaining process.

Whew! What a sentence.

Here is an example of AutoCAD 2019 installer sent by user, Yavor (below). I've also seen Office 2010 examples, and others.


To fix this, you can actually find and run the setup program Windows is asking for. In the case of Office, you might have to find Office in the Add / Remove Programs control panel, click like you want to Uninstall it, but really choose Repair.

You're probably asking this question when you don't still have the original installer. This can happen when you've deleted the original application out of C:\Program Files or the like, so the installation program was removed along with it.

In that case, Microsoft has your back.

Visit this page to get instructions and download the program they've created to clean up the installer:

Fix problems that block programs from being installed or removed

Applies to: Windows 10 Windows 7 Windows 8.1

´╗┐Follow these steps to automatically repair issues (including corrupted registry keys) that block you from installing or removing programs:

  • Select the Download button on this page.
  • In the File Download dialog box, click Run or Open, and then follow the steps in in the Program Install and Uninstall Troubleshooter.

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